Frequently Asked Questions

What is included in an Alder & Hound walk set?

Each set includes a matching collar, lead and adjustable harness in your chosen colour and size. Your order arrives carefully presented in Alder & Hound packaging.

How do I choose the right size?

Measure your dog’s chest and neck before ordering, then compare the measurements with our size guide. For the walk set, choose the size based primarily on the harness fit.

If your dog sits between two sizes, we generally recommend sizing up and adjusting the straps for a comfortable fit.

Are the collar and harness adjustable?

Yes. Both pieces are adjustable to help you find a comfortable fit for your dog. The harness should sit securely without rubbing or restricting movement.

What materials are used?

Our first collection features thoughtfully selected hemp-cotton walking essentials, chosen for their soft feel, understated texture and suitability for everyday wear.

Specific material details are listed on each product page.

Can my dog wear the harness all day?

The harness is designed for walks and everyday outings. We recommend removing it when your dog is resting at home or left unsupervised.

How should I care for the set?

To keep your set looking its best:

• Hand wash gently in cool water

• Use a mild detergent

• Avoid bleach and harsh cleaning products

• Air dry naturally

• Check the hardware and stitching regularly for signs of wear

Can I buy the collar, lead or harness separately?

Our Founding Collection is centred around complete matching walk sets. Individual pieces may become available as the collection grows.

What colours are available?

The Founding Collection is available in four considered shades:

• Midnight — navy

• Sand — beige

• Stone — grey

• Blush — pink

Each colour was chosen to feel just as natural in your home as it does on your dog.

Is the packaging included?

Yes. Every Alder & Hound order is packed with care and presented in our signature packaging.

How long will my order take to arrive?

Orders are dispatched within [1–3 business days]. Delivery usually takes [insert estimated timeframe] depending on your location.

You will receive tracking details once your parcel has been sent.

Do you ship across Australia?

Yes. We currently ship Australia-wide.

Can I exchange my order if the size is not right?

Yes. Unused items may be returned or exchanged within [30 days] of delivery, provided they remain in their original condition and packaging.

Please review the size guide carefully before ordering. For help choosing a size, contact us at [insert email address].

What if my order arrives damaged or faulty?

Please contact us at [insert email address] with your order number and photos of the issue. We will make it right.

Will more colours and products be released?

Yes. The Founding Collection is only the beginning. New colourways and thoughtfully selected essentials will be introduced over time.

How can I contact Alder & Hound?

For sizing help, order questions or anything else, email us at [insert email address]. We will get back to you as soon as possible.